IT Support & Software
Services in Australia

Cancellation Policy

Cancellation by Customer

• More than 24 hours before a scheduled appointment: Full refund of any deposit, no cancellation fee.
• Less than 24 hours before a scheduled appointment: A cancellation fee of AU$50 or 50% of the quoted price (whichever is lower) may apply to cover preparation and scheduling costs.
• No-show (customer not present at agreed time): The full appointment fee may be charged.

Cancellation by XioFelix Tech

• We may cancel an appointment due to unforeseen circumstances (illness, technical issues, etc.).
• We will notify you as soon as possible and reschedule at your convenience, or issue a full refund.

Ongoing / Subscription Services

• If we offer any recurring service packages in the future, you may cancel with 7 days' written notice via email.
• No partial-period refunds unless required by Australian Consumer Law.

To cancel, email [email protected] with your booking reference.

Terms & Conditions

By engaging XioFelix Tech for any service, you agree to the following terms.

1. Services

XioFelix Tech provides IT support, software installation, computer assembly, and related technology services directly to customers. We do not act as a payment processor or financial intermediary for any third party.

2. Quotes & Pricing

• All prices are in Australian Dollars (AUD) and include GST where applicable.
• Fixed-price quotes are valid for 14 days from the date of issue.
• Hourly-rate work is billed in 30-minute increments and rounded up to the nearest half-hour.

3. Payment

• Payment is due upon completion of service unless otherwise agreed in writing.
• Accepted payment methods: Stripe online invoice, contactless Tap to Pay (via Stripe).
• For orders above AU$300, a 30% deposit may be required before work commences.

4. Customer Responsibilities

• You must back up your data before we perform any service. XioFelix Tech is not responsible for data loss.
• You must ensure the equipment or access credentials provided to us are legally yours to give us access to.

5. Liability

Our liability is limited to the amount you paid for the specific service. We are not liable for indirect, consequential, or incidental damages. Nothing in these terms excludes rights under the Australian Consumer Law that cannot be excluded.

6. Privacy

We collect only the personal information necessary to provide our services. We do not sell or share your information with third parties except as required by law. See our Privacy Policy for details.

7. Governing Law

These terms are governed by the laws of New South Wales, Australia.

Legal & Export Restrictions

Geographic Scope

XioFelix Tech currently provides services to customers located in Australia only. We do not offer services to customers outside Australia at this time.

Software Licensing

• All software we install must be properly licensed by the customer. We do not provide pirated, cracked, or unlicensed software.
• For open-source software (e.g., OpenClaw), installation is subject to the terms of the applicable open-source licence (e.g., MIT, Apache 2.0).

Export Controls

• Some software or technology we configure may be subject to Australian export control laws or US Export Administration Regulations (EAR).
• We will not assist in circumventing export controls or sanctions administered by DFAT or OFAC.

Promotions & Offers

Any promotional discounts or special offers will be clearly stated in writing at the time of booking. Promotions are not transferable, cannot be combined unless stated, and have no cash value.

Compliance

XioFelix Tech operates in compliance with applicable Australian laws including the Australian Consumer Law, Privacy Act 1988, and the Spam Act 2003.